Delivery & Returns
Thank you for shopping with us!
Orders are shipped via Royal Mail using first class post – so that your delivery will be tracked. Your order will be delivered 2-4 days from posting.
Postage & packaging costs on orders up to £100 are £3.50, and £5.99 on orders over £100.
Local collection from our Alresford shop is available – just select ‘pick up’ as the delivery option at checkout.
This Returns Policy does not affect your legal statutory rights.
If you are not entirely satisfied with your purchase, it can be returned within 14 days of the original purchase.
Shoes returned must be in new condition, i.e. without creasing to uppers and marks to the soles or uppers, and in their original packaging with proof of purchase and with any purchase-related gifts, within 14 days.
All refunds and exchanges are processed within 10 working days of receiving the item back to our Returns Department. Billy Goat will not be responsible for the cost of the return. Always request a receipt of posting from your chosen courier or postal service – the footwear remains your responsibility until it is received at our Returns Department. Billy Goat does not accept liability for returned goods lost in transit.
To be eligible for a return please make sure;
- the product was purchased within the last 14 days
- you include the receipt with the returned items
- the product is in it’s original packaging
- the original packaging is undamaged
- the product is not used or damaged
Products that do not meet all of the above criteria will not be considered for a return.
Please send your return back to us at:
Returns Department, Billy Goat, 43 West Street, Alresford, Hampshire, SO24 9AB
Faulty goods must be returned within a reasonable period of time (up to 30 days of purchase) with proof of purchase.
If the fault is a justified manufacturing defect they will be repaired at our expense, or a refund of the amount paid may be offered in cash (if paid in cash) or credited back to the original credit/debit card (if paid by credit/debit card) or a replacement pair (if available) offered.
Any offer of credit note/vouchers in part or in full, for goods returned outside of this policy but accepted by the proprietor, is at the discretion of the proprietor as a gesture of goodwill. Credit notes/vouchers much be used within 6 months.
Any disagreement regarding the fault may be referred to the manufacturer or independent laboratory without prejudice to test all components to ascertain wear, method of cleaning etc. Please note that the independent laboratory fee will be payable (approximately £70) if the claim is unjustified/unfounded.
We are aware of specific damage caused to children’s footwear by improper use or abuse. An independent laboratory can be used to ascertain/test how the shoes have been worn, cleaned etc. A charge may be made for testing if a claim is unfounded and the shoes have been found to have suffered improper wear or abuse.
Shoes should be worn with suitable clean hosiery for a short period at home on carpet, as feet are liable to fluctuate in temperature and size throughout the day.
Shoes bought during our sale period can only be exchanged for a credit note/voucher or another pair of shoes to the same or less value. Any credit note/voucher must be used within 6 months. No cash refunds will be given.